Friday, January 27, 2006
Tips: Mutual Feedback Withdrawal
Buyer and Seller can withdraw negative feedback that they left a transaction if they've resolved their disagreement. The process used to withdraw the negative feedback is called Mutual Feedback Withdrawal.
When feedback is withdrawn, the positive, negative, or neutral rating associated with that feedback comment will no longer show or count in your feedback score. However, the feedback comment itself will remain. It's still always a good idea to try and resolve trading issues before leaving a negative feedback, whenever possible.
Mutual Feedback Withdrawal differs from feedback removal by eBay, where the feedback and all comments are completely removed. We will only remove feedback if it violates our Feedback Removal and Abuse Policy.
The Mutual Feedback Withdrawal Process
After both parties have agreed to withdraw the feedback, both parties will have their feedback scores adjusted at the same time. Depending on the type of feedback withdrawn, each party's score could increase, decrease or remain the same. eBay will add a note to the feedback comment, saying that the feedback was mutually withdrawn.
Note: If you haven't left feedback for your trading partner and you go through the Mutual Feedback Withdrawal process, you will no longer be able to leave feedback for that transaction.
You may only request Mutual Feedback Withdrawal once for every feedback left. You should only make such requests if both you and the other person have already agreed to have the feedback removed in advance.
Important: Members may initiate a request to mutually withdraw feedback within 30 days of either person leaving feedback or within 90 days of the transaction end date, whichever is later.Want to start the Mutual Feedback Withdrawal process? Go to online form.
