Tuesday, August 30, 2005
Tips:- Communication With Buyer
It is your responsibility to contact the buyer at the end of the auction, congratulating them on winning the item (s). Issue an e-mail requesting their shipping address.
Once they provide that information to you, let them know when the shipment will go out, which should coordinate within the time frame provided in your auction description.
Once payment has been made, send another e-mail to the buyer confirming that you received their payment and that the item (s) will be shipped on X day via (US priority mail, UPS, Fed-Ex, etc.). Once you have a tracking number, send that to the buyer as well. This will allow them to follow the tracking themselves.
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