Monday, August 15, 2005
Tips:-Buyer told Goods Arrive Damaged
What happened to seller if buyer opens the package and sees that the item has been damaged in some way--or claims that it has been totally damaged .
If you packaged your item carefully, and photographed it clearly, you are technically not responsible for the buyer's complaints. If you don't do that you are at a big disadvantage, for you can't see the item to make sure the buyer is telling you the truth about the damage.
If you insured the item, yu can file a claim with the shipper and get reimbursed. But in most cases, you'll be better off simply refund the buyer's money and ask the item be returned.
Most importantly, if item is valuable, be photographed it and insured.
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