Friday, July 01, 2005
How Do I Get Good Feedback ?
How do I get good feedback ? This is one of the most frequent question that I was asked by new Sellers who completed the eBay Basics Course.
Negative Feedback is aleays be disastrous for your business. You must be focused on customer service right from the start.
Good customer service does not begin when the auction ends, but when you are composing your auction ad. List your policies on payment, shipping, refunds etc clearly; make your auction description informative and complete, including any defects; respond quickly and professionally to questions; accept different payment methods ( if possible, but don't force yourself to do so ); and above all send out items quickly and well packed the item.
We all have experience of good and bad customer service so keep your own standards as high as humanly possible. Read the positive and negative feedback given to other sellers in your category to see what buyers value - you will probably see constant communication, fast shipping and good packaging as the most frequently praised aspects of the buying experience. Follow the leaders and do what they do (more, if you can) to keep customers happy.
